Welcome to YouAsk! Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your information.

We, at YouAsk., are committed to respecting your privacy and only using the user data in an appropriate manner. The Privacy Policy applies to those who use the services offered on the platform or to those whose information has been received in connection to the services used. For the purpose of the Privacy Policy, “You” or “Your” shall mean the person who is visiting the platform and accessing it. “We,” “our,” and “us” will be used in the context of the YouAsk. The Privacy Policy describes how YouAsk uses and describes the data that has been collected by the platform while services have been used by the user and how the user is expected to use the platform.

The services are intended for users who are at least 18 years old. If you are under the age of 18, then the platform must be used under the supervision of your parents and under a responsible adult.

YouAsk reserves the right to make the changes and updates in the Privacy Policy and to our Cookie Policy from time to time. If required by the applicable law, we will send a notification. If you will have any concern and disagreement with the changes in the policy, then you can discontinue the services and close the account. By continuing with the services, after we send a notice or publish the changes, you are agreeing to the changes made in the Privacy Policy as per their effective date. We reserve the right to change, modify, or delete the content of the services at any time, due to any reason.

We retain full ownership of all property rights related to the services.The trademarks and logos associated with the services are owned by their respective proprietors.

To use the services on the platform, you will be needed to create an account on the platform. By doing so, you will be agreeing to share your personal information—name, address, email, and mobile number. You agree to maintain the confidentiality of your password and acknowledge that you are responsible for all activities associated with your account and password on the platform. We reserve the right to modify or remove your username if it violates the general guidelines or is deemed offensive or objectionable.

We will use the data entered by users on the platform in the following ways:

• To display relevant posts and services based on their preferences and requirements.
• To send notifications or emails to users in accordance with their interests and needs.
• We will not use any personal data for unauthorized purposes.
• The data will be utilized to improve the platform and services, enhancing the overall user experience.
• User information will not be used for any non-commercial purposes.
• The data may be accessed by customer support to assist users and resolve any issues effectively.

Your privacy is important to us, and we are committed to using your information responsibly and securely.

When creating an account, you agree to provide accurate, current, and complete information. You are responsible for keeping your account details up to date to ensure uninterrupted access to our services. We reserve the right to suspend or terminate your account if we believe there has been any breach of our terms, such as providing false information or engaging in fraudulent activities.

Users are expected to maintain a respectful and courteous atmosphere while interacting on the platform. Any use of offensive language, abusive behavior, or disrespect in any form is strictly prohibited. Any behavior that disrupts the community's decorum or violates the platform's standards may result in immediate account suspension or termination. Legal action may also be taken without prior notice.

Certain features of the services may require users to be on camera, but this is entirely optional. Users are not obligated to turn on their cameras. All conversations and video interactions may be recorded for security reasons and to identify any offensive or illegal activities during sessions. Video recordings may also be used to resolve any disputes raised by users. The internal team will review the recordings to assess the situation and make informed decisions to resolve the issue.

By using our service, you agree to provide accurate payment details to ensure successful transactions. Sales tax will be applied to purchases as determined by us. We also reserve the right to modify prices at any time. We do not store any payment method information you choose. You are solely responsible for all transactions made. The company is not liable for any fraudulent activities.

On YouAsk, hosts and end users are strictly prohibited from requesting personal, professional, or confidential information. All users of the platform are expected to maintain professional conduct. Any information collected by the host or end user during the service may not be used for commercial purposes. Violating this policy will lead to legal action without prior notice.

We do not allow the sharing or distribution of copyrighted content. Users are prohibited from uploading, posting, or sharing any material that infringes upon the intellectual property rights of others, including copyrighted text, images, videos, music, or any other protected works. All users are expected to respect the copyrights of others and ensure that the content they share complies with applicable copyright laws. Any violation of this policy may result in the removal of content and possible account suspension.

There may be information on the services that might contain some inaccuracies, or omissions, or description errors, or content, pricing, availability, or any other information. We reserve the right to make corrections or updates to the services at any time, without prior notice, to address any such discrepancies.

By uploading content to our platform, users agree that the content:

• Does not violate any applicable laws, regulations, or government guidelines.
• Does not infringe upon any intellectual property rights, privacy rights, or other rights of any third party.
• Is not defamatory, libelous, obscene, hateful, discriminatory, or promoting violence or hatred against any individual or group.
• Is not misleading, false, or deceptive.
• Does not impersonate any person or entity or misrepresent its affiliation with any person or entity.
• Does not contain any viruses, malware, or other harmful code.
• Does not harass, bully, or intimidate any other user.
• Is not harmful to minors in any way.
• Does not contain any offensive material, discriminatory content, or anything that could hurt the sentiments of others.

We reserve the right to remove, amend, or take action against any content that violates these guidelines or legal regulations or is deemed inappropriate, without prior notice.

In our platform, we encourage customers to provide feedback on the services they have received from hosts. However, while submitting feedback, customers must ensure that their comments are respectful, professional, and appropriate. Any kind of intolerable disrespect or discriminatory remarks related to gender, race, color, or any other form of discrimination, as well as offensive language or direct attacks on individuals, will not be tolerated. All feedback should be polite, professional, and use suitable language.If we find any feedback or review that violates these guidelines, we reserve the right to delete, amend, or modify the review without prior notice.

Users are solely responsible for their conduct while using the platform's services. Any action taken by a user that is deemed offensive, inappropriate, or violates applicable laws, regulations, or government guidelines may result in legal action against the user without prior notice. YouAsk reserves the right to cooperate fully with law enforcement authorities in any investigation or legal proceeding related to user conduct. Users will be held fully liable for their actions on the platform.

We don’t allow users to create false profiles, share inaccurate information, spam, or post offensive content. Disruptive behavior, including intentionally disturbing others, asking for favors, or attempting to take advantage of anyone, is strictly prohibited. We do not tolerate any actions that compromise the positive, safe, and professional environment we strive to maintain on our platform. All users are expected to contribute to a respectful and supportive community

We, at YouAsk, are committed to ensuring the proper and fair use of our platform and services. This General Usage Policy applies to individuals who access or use the services offered on our platform. The policy outlines the guidelines and processes related to the usage of our platform and its features. For the purpose of this policy, “You” or “Your” shall refer to the person visiting or using the platform. “We,” “our,” and “us” refer to YouAsk. Here are the steps to avail the service benefits and key points to keep in mind while using the service on YouAsk.

Bookings must be made at least 6 hours prior to the scheduled session start time. If the time remaining is less than 6 hours, the session will no longer be available for booking. Sessions may be booked up to 7 days in advance.

The end user may join the session up to 5 minutes before the scheduled start time. If the end user is unable to attend at the scheduled time or leaves the session prematurely, the host is required to wait for a minimum of 10 minutes before ending the session, or for the remaining time left in the session, whichever is shorter.

The end user may cancel the booking up to 12 hours before the scheduled session start time and will receive a 90% refund of the amount paid. Cancellations made within 12 hours of the scheduled session will not be eligible for any refund.

The host may cancel the session up to 30 minutes before the scheduled start time. In such cases, the amount paid by the end user will be refunded in full to their account.

If both the end user and the host fail to attend the scheduled session, the amount paid will be refunded to the end user’s account.

If the end user is dissatisfied with the service provided, they may raise a dispute within one day of receiving the service. The internal team will review the matter and make a determination based on the circumstances. If appropriate, a refund will be issued to the end user’s account.

If the end user ends the session before the scheduled end time due to an issue and raises a dispute within one day, the internal team will review the case. Based on their assessment, the end user may be refunded up to 50% of the amount paid, or a higher amount depending on the situation. The final refund amount will be determined following the internal team’s evaluation.

If the host is unable to provide the service as agreed, the full amount paid will be refunded to the end user’s account.

In the event of technical issues, network problems, power failures, or hardware malfunctions on the host's end, leading to early termination of the session, the end user may raise a dispute within one day. The internal team will assess the situation, and if appropriate, a partial refund will be issued to the end user’s account.

If a dispute is raised and, following a thorough investigation, the internal team determines that the host failed to provide the service with all necessary information, the host will not receive payment. The full amount paid by the end user will be refunded, and the refund will be processed within 2 working days.

Upon successful completion of a service, the payment made by the end user will be transferred to the host's account within 2 working days.

In the referral service, the end user has the opportunity to connect with the host and discuss relevant details related to the service. However, please note that the decision to proceed with the referral ultimately rests with the host. The host has the discretion to decide whether or not to move forward with the referral, based on their own criteria or assessment of the situation.The end user may discuss their needs, preferences, and any relevant details with the host during the session, but the referral process will only be completed at the host's discretion.

If you require additional information or have any concerns regarding our services, please feel free to contact us.

We, at YouAsk, are committed to ensuring the fair and transparent operation of our referral program. This Referral Program Policy applies to individuals who participate in it or utilize the referral program offered on our platform. The policy outlines the guidelines, eligibility criteria, and process for earning and redeeming referral rewards. For the purpose of this policy, “You” or “Your” refers to the individual participating in the referral program. “We,” “our,” and “us” refer to YouAsk.

We’re excited to offer users the opportunity to earn rewards through our referral program! .

For each successful referral, both the referrer and the referred individual will receive 50 rupees credited to their accounts once the referred user books and attends a service or offers a service on the YouAsk platform.

Each user is allowed to refer only one individua.

This referral program is available for a limited time, and only the first 1000 users will be eligible to participate.

It's a great way to share the benefits of our platform with others and earn rewards in return!.

Please keep in mind that this program is an initiative for a limited period, and we reserve the right to modify, extend, or discontinue it at any time. Take advantage of this opportunity before it’s gone, and help us grow our community!.

If you require additional information or have any concerns regarding our services, please feel free to contact us.

At YouAsk, we are committed to being transparent about how we collect the data and use it.This cookie policy applies to any product and references that link to the services provided on the platform..

What are cookies?

Cookies are small text files that are placed on your device when you visit the website that help us improve your user experience.They are widely used to make websites work more efficiently. They allow us to remember your preferences, analyze website traffic, and personalize content.

How we use cookies:

By continuing to visit our services, you are agreeing to use the cookies and similar technologies.

We use cookies for the following purposes:

Essential Cookies: These cookies are necessary for the platform to function properly. They enable you to navigate the platform and use its features, such as accessing secure areas. Because these cookies are essential, we may not require your separate consent for their use, but we provide you with this information about them.

Performance Cookies: These cookies collect information about how you use the platform. such as which pages you visit most often and if you receive any error messages. This information helps us improve the platform's performance and user experience.

Functionality Cookies: These cookies allow the platform to remember choices you make (such as your language preference) and provide enhanced, more personalized features. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog.

Advertising/Targeting Cookies: These cookies are used to deliver advertisements relevant to your interests. They may also be used to track the effectiveness of advertising campaigns. We may share this information with third-party advertisers..

How to manage cookies:

To manage cookies, you can adjust settings through both websites and browsers. Many websites provide an option to accept or reject non-essential cookies via a consent banner. You can also control cookie preferences in your browser by going to settings, where you can block third-party cookies or delete all cookies. Additionally, using Incognito or Private Browsing modes automatically limits cookie storage. Regularly clearing your browser’s cookies helps maintain privacy and ensures you're not storing unnecessary data.

If you require additional information or have any concerns regarding our services, please feel free to contact us.